Direct TV Distant Network Service - RV-Dreams Community Forum

Dog Folks · RV-Dreams Family Member

Direct TV Distant Network Service

rclvnv · RV-Dreams Family Member

Searched the archives but could only come up with info from past when Direct TV was stopping the dual coast feeds. We recently sent in the paperwork for DNS, West Coast. I have had so much frustration with them on the phone, I thought I'd ask my question here before I called.( I've had receiver trouble, and they charge $7.00/mo for a protection plan on it, but refuse to come to an RV Park, period, while at the same time telling me they do provide service) How do you know when they have given you the DNS Channels? Do you just have to keep checking "Channels I get" every day, or is there some sort of notification beforehand?. Thanks as always,

Richard

Bill and Linda · RV-Dreams Family Member

rclvnv wrote:
How do you know when they have given you the DNS Channels? Do you just have to keep checking "Channels I get" every day, or is there some sort of notification beforehand?. Thanks as always,
Richard

Yep, That's pretty much, that is what you have to do. Check the channel guide and make sure you have the menu set to "Channels I Get."

BTW, much of the problem comes from the fact that “mobile” service and the government regulations (actual paper) complicate a problem for the very very few of us who need this service. The CSR’s just don’t know about us much less than 1%’ers. Most of the time it requires asking to speak directly to a supervisor for "mobile service." Regardless of who you speak with, the paper is what turns it on. The service will show up if you mailed the paper and gave all the info required by the government (FCC) regulations.

BTW, you will probably get the east and west coast feeds of the standard definition DNS in addition to the west coast HD feed assuming you did indeed sign up for HD. For some reason, never been able to sort that one out and I was in the biz, why the government would allow standard definition feeds for both east and west coast but only east OR west coast HD feeds.

Enjoy soon I hope.

Bill

Bill and Linda · RV-Dreams Family Member

Dog Folks wrote:
You get the West or East Coast feed depending on your service address. Years ago, Direct used to supply both.

Now, if you want the other coast feed, if you can find any intelligence, and someone that can speak english, at Direct TV customer service, you can sign up for the other coast at $5.00 extra a month.
The $5.00 charge for the additional charge was what was offered to us when they changed to one feed. We declined.

-- Edited by Dog Folks on Friday 21st of June 2013 03:51:02 PM

New info, good. How recently did you sign up and find out about the $5/month for both east and west HD. HD specifically please. That's new or sort of new.

Thanks.

Bill

K & E · RV-Dreams Family Member

We had the protection plan as well. When we signed up they came and set us up at the campground in the RV. When we had a problem a year later, they said our protection plan doesn't cover mobile service. I had to call enough times to finally get to a supervisor who did send someone out to fix the problem and did not charge us for it. It took a week of calling every day and complaining nonstop. Their customer service is awful.

Rob_Fla · RV-Dreams Family Member

K & E wrote:
When we had a problem a year later, they said our protection plan doesn't cover mobile service. I had to call enough times to finally get to a supervisor who did send someone out to fix the problem and did not charge us for it. It took a week of calling every day and complaining nonstop. Their customer service is awful.

I guess that is why we are using Dish Network, customer service has been great, on site service has been great, DNS Service with both East Coast and West Coast feeds has been great.

Dog Folks · RV-Dreams Family Member

"New info, good. How recently did you sign up and find out about the $5/month for both east and west HD. HD specifically please. That's new or sort of new."

Not exactly new. Direct used to supply both feeds as part of their basic package. A few years ago they dropped that and went to one feed only. We found out when they solicited us to pay the $5.00 extra for the west coast feed. We are SD but it should be the same for HD.

BandA · RV-Dreams Community Member

Here is the response I got when I made the inquiry into DNS,

Response Via Email(Raem - 100542422) - 05/15/2013 06:43 PM
Dear Mr. Currey,

Thank you for writing. I understand you want to have access to a Distant Network Service through your RV.

RVs are not eligible to receive local channels, but we offer our mobile customers Distant Network Services (DNS) programming of ABC, CBS, FOX, and NBC network feeds from New York and Los Angeles (8 channels) for $15.00 per month. One PBS and one CW feed may also be available depending upon your location, for an additional $2.50 per month per network.

To find out if you are eligible to get New York or Los Angeles networks, please call us at 1-800-531-5000 and ask the Customer Service Representative to check your address. Our general customer support team is available from 8:00 AM to 10:00 PM local time every day. Our customer service representatives are highly trained to ensure that requests like this are taken care of, and handled accordingly.

Again, thank you for writing, Mr. Currey. We value your long time business with us.

Sincerely,

Raem M. - 100542422
DIRECTV Customer Service

P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.

rclvnv · RV-Dreams Family Member

Well, I got the DNS service yesterday. I only became aware by calling customer service and having them verify that the charge was added to the bill. Then after three attempts at transfer to the specific department for DNS got to speak to a guy named Seth who knew what he was doing. FYI, the DNS channels are between 389-398. Even # are east coast, odd west coast. You need to get the forms sent to you and return them with a copy of your RV registration to get this done. That said, it works really well. Richard.