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RV-Dreams.com Home -> RV-Dreams Community Forum -> Community Chat -> Gift Card Greed
Post Info TOPIC: Gift Card Greed
The Bear II


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Gift Card Greed
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I can't believe the greed of corporate america.  I found a $5.00 gift card in my glovebox for a popular fast food place here on the west coast.  I went there for lunch yesterday and ordered the number one combo with a large drink.  The total came to $6.91.

I handed the counter person the gift card with a $5.00 bill under it.   She completed the transaction and handed me back the gift card with the receipt.  The card now had a balance of $3.09.

I told her I wanted the cash back not a balance on the card.  She said the company policy is to use the cash first then the gift card.  I told her to cancel my order and give me back my money.  She called over the manager and he gave me the $3.09 in cash and took the card.

Keep in mind this place is so busy that they have to monitor the traffic flow at their drive thru to prevent the cars from blocking the driveway and street.  There were 8 people in line behind me.

I ran through my mind all of the reasons why this policy would exist.... and the only reason I could come up with is that you would have to come back in to this chain to use the $3.09 left on the gift card.  This can only be classified as pure greed since this chain of fast food places always has more customers than any other fast food place in our city or other cities I've been to.

Sorry for the rant, I just couldn't believe the greed.



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Terry and Jo


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Larry,

Next time (if there is a next time) that you are in another store of the same chain, act as if you are interested in buying gift cards and then ask what the company's procedure is on the use of them.  It might not really be the chain's fault as it is the fault of the manager in that particular store.  Perhaps he wants his "cash" numbers to look better for the district, regional, and corporate offices.

Terry



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MandV


RV-Dreams Community Member

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I always hand them the gift card first, by itself. They'll run it and the register should deplete the balance and show the remainder due which I then pay with cash (or debit card, etc. )

Doing it this way, there is no doubt of my intention to use the card balance first.


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