Just wanted everyone to know about a HUGE problem we had with Carefree of Colorado with our slide covers.  We ordered our slide covers over a month ago and finally made it back to our dealer to have the covers installed.  When the installation started the dealer realized that the mounting hardware for one of the covers had not been shipped.  We were told by the dealer that they had contacted Carefree and that the hardware was being shipped overnight express.  So we had to spend another night and loose a day of pay because we had to call into work ( our dealer is 150 miles from our home ).  I was upset so I called the Customer Service phone line.  The customer service supervisor basically was passing the buck and saying it was someone elses fault but Carefree.  I never got so much as a "I'm Sorry".  The only thing I was getting was " We are sending the hardware overnight at no charge to you....what more do you want?".  The next morning I told the dealer about my phone call and the accusations that she was making to their dealership.  To say the least they were pretty ticked off. 

I would think long and hard to buy from a company with such horrible customer service.  I am not stopping here.  I will be writing some letters to all of the RV related magazines to let everyone know of my experience.  And to think that a simple "I'm sorry" would have stopped all of this.

Just wanted everyone to watch out for Carefree of Colorado. 

Sorry to hear about your experience.

Here is a link to a website of Brad & Suzanne, RV-Dreams Community Members:

http://www.been-inconvenienced.com/

It is a site dedicated to helping consumers request compensation for their inconvenience.  It may be helpful. 

 

We recently ordered awnings from dealer here in Albuquerque and were very happy with "Carefree of Colorado" they came in exact color and size and my hubby installed them over our windows.

Southwest Judy & Bob & 2blackdogs

Customer phone service in general is becoming horrible.  With all of the automated systems there seems to be less training of humanoids regarding diplomatically when dealing with disatisfied customers.  We just had the same experience with Cingular; however, I'm happy to report that it was only one out of five people that we spoke with (the other four were nice and helpful).  But that one made a bigger impact then the other four.  Not everyone has the personality to deal with the public on the phone, it's too bad that companies don't attempt to better screen their people before putting them on the phone.  Carefree of Colorado produces good products and, as a company, I'm sure they would be more simpathic when problems arise.  It's too bad that one person will impact so many.

I thought I would relate some things I have learned about Carefree of Colorado. In summer 06 we were in Colorado essentially out in the boonies. A return spring broke on a slide out awning. I called Carefree customer service and essentially got a "Too bad" response. They offered to ship parts to a dealer in Denver. Whoopee, I was in the boonies many miles from Denver. Luckily I remembered that at one of the rallies we had attended we had made contact with a customer representative for Carefree and he had given us his business card complete with his cell phone number. I gave him a call and explained out situation. His response absolutely astounded me. He said that they take care of their cusotmers, took the information on the part and said I would have it within 2 days or call him again. Well the part arrived the next day and was the correct part. Also there was no charge even though the awnings are over 5 years old. I called him back and offered to pay for the shipping and the part. His response was that there isno charge that Carefree takes care of their customers. Now you can't ask for more than that, but don't expect to get that kind of service from the factory customer service telephone folks. They will ship parts to a dealer but not to you. So make contact with a customer service representative and go through them for anything you need. They are at most all RV rallies.

I had a totally different experience with Carefree Customer Service.  I called them about getting replacement pull straps for all of my awnings.  The originals, on a 2000 model year motorhome were badly rotted by the sun.

Without my asking, they shipped me 4 straps at no cost to me.  Granted, it was a small item but they didn't hesitate to take care of me.  I was impressed.

 

We had a good experience with Carefree...

I tore up an awning on our Bounder ('94 ,model awning and color).  I called Carefree to inquire about the correct color to match the other awnings. The CSR gave me the color and model number to order without looking it up. She stated that she had worked there for well over 20 years and she was absolutely sure that this was what we needed.  The she followed that up by saying that if she were wrong, to call and they would send the correct one directly to me.

 We ordered the awning using her information from a local dealer and they installed.  The replacement. It was a perfect match except for the fading of the older awnings.  Carefree makes a good awnings and they last along time…12 years+ and still working !!!!!