Need help using wifi Ranger with ethernet connection
Camper_Boy said
11:01 AM Nov 25, 2014
The resort we are spending the winter at provides a cable modem for our use for internet. My documentation that came with my Wifi Ranger says that I should be able to use this, but I haven't been able to get the wifi ranger to recognize the input. I verified that the signal is good by plugging the Ethernet cable directly into one of our computers. With the Ethernet cable into the wifi ranger, though (in the LAN5 port - the one that is labeled WFR in a blue square on top of the wifi ranger), it doesn't seem to be recognizing it.
I had previously been using it with the Millenicom aircard, which is how I'm online now. Do I need to reset the ranger? When I first click on the Main tab of the wifi ranger control panel, I see the button at the bottom that says "Connect Ethernet WAN", but it quickly disappears when the wifi signals pop up.
I'm sure I'm missing something simple . . . help!
bjoyce said
12:40 PM Nov 25, 2014
You might need an Ethernet cross-over cable. This is a cable with some wires crossed so the input wires become output wires and vice versa. A store with a good collection of Ethernet cables should have them, specially marked. Take the cable with you, in case it is a cross-over cable and you need to get a regular Ethernet cable. You can tell the difference because the wire color order will be different, visible through the transparent plastic end.
-- Edited by bjoyce on Tuesday 25th of November 2014 12:43:40 PM
Technomadia said
11:13 AM Nov 26, 2014
You can also open a ticket with the fine folks at WiFiRanger, and they'll be happy to assist: www.wifiranger.com/support
Camper_Boy said
09:04 PM Nov 26, 2014
Yep -- finally got the answer from Wifi Ranger . . . the WAN port is the one labeled "PoE" (on the original Wifi Ranger Go).
Even after that was straightened out, though, I still wasn't able to get connected, and the Tech determined that my firmware was out of date. I was unable to get it updated over my internet connection, so he tried, but was unsuccessful, too. He ultimately determined that my unit was one of a group of early ones that cannot receive firmware updates. So, they are sending out a replacement Wifi Ranger Go, refurbished.
I'd call that excellent customer service . . . I've had my Wifi Ranger Go for over 2 years!
The Junkman said
09:29 PM Nov 26, 2014
Camper_Boy wrote:
Yep -- finally got the answer from Wifi Ranger . . . the WAN port is the one labeled "PoE" (on the original Wifi Ranger Go).
Even after that was straightened out, though, I still wasn't able to get connected, and the Tech determined that my firmware was out of date. I was unable to get it updated over my internet connection, so he tried, but was unsuccessful, too. He ultimately determined that my unit was one of a group of early ones that cannot receive firmware updates. So, they are sending out a replacement Wifi Ranger Go, refurbished.
I'd call that excellent customer service . . . I've had my Wifi Ranger Go for over 2 years!
The resort we are spending the winter at provides a cable modem for our use for internet. My documentation that came with my Wifi Ranger says that I should be able to use this, but I haven't been able to get the wifi ranger to recognize the input. I verified that the signal is good by plugging the Ethernet cable directly into one of our computers. With the Ethernet cable into the wifi ranger, though (in the LAN5 port - the one that is labeled WFR in a blue square on top of the wifi ranger), it doesn't seem to be recognizing it.
I had previously been using it with the Millenicom aircard, which is how I'm online now. Do I need to reset the ranger? When I first click on the Main tab of the wifi ranger control panel, I see the button at the bottom that says "Connect Ethernet WAN", but it quickly disappears when the wifi signals pop up.
I'm sure I'm missing something simple . . . help!
You might need an Ethernet cross-over cable. This is a cable with some wires crossed so the input wires become output wires and vice versa. A store with a good collection of Ethernet cables should have them, specially marked. Take the cable with you, in case it is a cross-over cable and you need to get a regular Ethernet cable. You can tell the difference because the wire color order will be different, visible through the transparent plastic end.
-- Edited by bjoyce on Tuesday 25th of November 2014 12:43:40 PM
Yep -- finally got the answer from Wifi Ranger . . . the WAN port is the one labeled "PoE" (on the original Wifi Ranger Go).
Even after that was straightened out, though, I still wasn't able to get connected, and the Tech determined that my firmware was out of date. I was unable to get it updated over my internet connection, so he tried, but was unsuccessful, too. He ultimately determined that my unit was one of a group of early ones that cannot receive firmware updates. So, they are sending out a replacement Wifi Ranger Go, refurbished.
I'd call that excellent customer service . . . I've had my Wifi Ranger Go for over 2 years!
Free ? That's AWSOME !