Seems that the recent posts tab is not working as of last night.
it keeps going back to the main forum page.
ideas? eta to repair?
Cindi said
05:21 PM Sep 11, 2014
I am not having any trouble with recent posts
cherylbrv said
09:03 PM Sep 11, 2014
Very weird. It's working fine on my tablet via the browser, but still not on the pc.
cheryls-other-half said
11:03 PM Sep 11, 2014
cherylbrv wrote:
Very weird. It's working fine on my tablet via the browser, but still not on the pc.
More info.
Working ok in Chrome, but not in Mozilla (firefox) for EITHER of us.
what changed? we log in on different machines,
SnowGypsy said
06:13 AM Sep 12, 2014
I wonder if Mozilla might be the problem because my husband has been using only Chrome for some months and I just switched totally over to it last week since I was having weird problems on Mozilla. I haven't had problems here though but could be time of day maybe.
Howard said
08:04 AM Sep 12, 2014
Cheryl & Mitch,
I have opened a Support Ticket for your issue. No one else is reporting the issue at this time. I may need to request more information from you later to see if we can get the problem resolved.
Terry and Jo said
09:40 AM Sep 12, 2014
Howard,
I use Mozilla's FIrefox almost exclusively, but I seldom ever use the "Recent Post" feature. When I do after someone has mentioned the problem, specifically Jack Mayer and now Mitch, it has worked for me.
I'll try to use it more to see if I have problems with Mozilla.
Terry
Howard said
10:52 AM Sep 12, 2014
Hey Mitch & Cheryl,
Here is what support sent back to me:
Hi Howard,
It sounds like something on their computer, perhaps internet security or possibly a browser addon may be interfering. I haven't yet been able to duplicate myself using Mozilla Firefox (latest version), which also suggests that it may be something on their computers.
Can you ask them to also try viewing the forum in a private browsing tab in Firefox (hotkey CTRL+SHIFT+P), and attempting to go to Recent Posts? If that works it is more likely a browser addon.
Can you also ask them if they are using internet security in some capacity?
Cheers,
Jeff Sparklit Support
Try the private browsing tab as suggested and let us know what internet security you are using.
cheryls-other-half said
12:50 PM Sep 12, 2014
Howard wrote:
Hey Mitch & Cheryl,
Here is what support sent back to me:
Hi Howard,
It sounds like something on their computer, perhaps internet security or possibly a browser addon may be interfering. I haven't yet been able to duplicate myself using Mozilla Firefox (latest version), which also suggests that it may be something on their computers.
Can you ask them to also try viewing the forum in a private browsing tab in Firefox (hotkey CTRL+SHIFT+P), and attempting to go to Recent Posts? If that works it is more likely a browser addon.
Can you also ask them if they are using internet security in some capacity?
Cheers,
Jeff Sparklit Support
Try the private browsing tab as suggested and let us know what internet security you are using.
OK. Tried in a private browsing tab, tried recent posts, same problem.
browser add ins shown on my pc, in next slide.
ad-block plus and noscript are disabled on rv-dreams.activeboard.com (or whitelisted)
TheNewhalls said
01:55 PM Sep 12, 2014
This may be too simple, but did you try clearing all cookies and then reboot?
cherylbrv said
02:41 PM Sep 12, 2014
I did. It's working on IE and my tablet, so must be a Mozilla problem.
Howard said
08:25 PM Sep 12, 2014
Cheryl & Mitch,
They are asking me what version of Mozilla you are using and what internet security (i.e. Norton, McAfee, Kaspersky, etc.) if any.
cheryls-other-half said
08:53 PM Sep 13, 2014
I am on Mozilla, 32.0, Cheryl was about to upgrade to that.
it is working for me in chrome, and for cheryl on mozilla.
using avast 2014.09.0.2021 140913-1 (guess those are the files).
I pasted my current add-in's, and verified adblock and noscript were turned off for site
cherylbrv said
09:15 PM Sep 13, 2014
I am on Firefox 32.0.1. Correction - it works in Internet Explorer, NOT in Mozilla.
Howard said
01:57 PM Sep 15, 2014
Latest reply from Support:
OK this is a tough one, but this doesn't seem to be a bug with ActiveBoard. As I cannot duplicate it to test, I would strongly recommend that they consider following things depending on how critical the issue is to them:
1. If possible, using Chrome or IE would require the fewest number of additional steps (since it already is known to work properly). 2. If Firefox is preferred, try disabling all internet security and test again in private browsing with no addons. 3. Optionally, it might be sufficient to reinstall Firefox. 4. If still having issues, as a last resort... attempt to boot into safe mode with internet and test again.
If none of those help, I'm not sure that I have any additional suggestions to try at the moment. Cheers,
Seems that the recent posts tab is not working as of last night.
it keeps going back to the main forum page.
ideas? eta to repair?
More info.
Working ok in Chrome, but not in Mozilla (firefox) for EITHER of us.
what changed? we log in on different machines,
Cheryl & Mitch,
I have opened a Support Ticket for your issue. No one else is reporting the issue at this time. I may need to request more information from you later to see if we can get the problem resolved.
Howard,
I use Mozilla's FIrefox almost exclusively, but I seldom ever use the "Recent Post" feature. When I do after someone has mentioned the problem, specifically Jack Mayer and now Mitch, it has worked for me.
I'll try to use it more to see if I have problems with Mozilla.
Terry
Hey Mitch & Cheryl,
Here is what support sent back to me:
Hi Howard,
It sounds like something on their computer, perhaps internet security or
possibly a browser addon may be interfering. I haven't yet been able to
duplicate myself using Mozilla Firefox (latest version), which also
suggests that it may be something on their computers.
Can you ask them to also try viewing the forum in a private browsing tab
in Firefox (hotkey CTRL+SHIFT+P), and attempting to go to Recent Posts?
If that works it is more likely a browser addon.
Can you also ask them if they are using internet security in some
capacity?
Cheers,
Jeff
Sparklit Support
Try the private browsing tab as suggested and let us know what internet security you are using.
OK. Tried in a private browsing tab, tried recent posts, same problem.
browser add ins shown on my pc, in next slide.
ad-block plus and noscript are disabled on rv-dreams.activeboard.com (or whitelisted)
This may be too simple, but did you try clearing all cookies and then reboot?
Cheryl & Mitch,
They are asking me what version of Mozilla you are using and what internet security (i.e. Norton, McAfee, Kaspersky, etc.) if any.
I am on Mozilla, 32.0, Cheryl was about to upgrade to that.
it is working for me in chrome, and for cheryl on mozilla.
using avast 2014.09.0.2021 140913-1 (guess those are the files).
I pasted my current add-in's, and verified adblock and noscript were turned off for site
Latest reply from Support:
OK this is a tough one, but this doesn't seem to be a bug with
ActiveBoard. As I cannot duplicate it to test, I would strongly
recommend that they consider following things depending on how critical
the issue is to them:
1. If possible, using Chrome or IE would require the fewest number of
additional steps (since it already is known to work properly).
2. If Firefox is preferred, try disabling all internet security and test
again in private browsing with no addons.
3. Optionally, it might be sufficient to reinstall Firefox.
4. If still having issues, as a last resort... attempt to boot into safe
mode with internet and test again.
If none of those help, I'm not sure that I have any additional
suggestions to try at the moment.
Cheers,
Jeff
Sparklit Support