We are enjoying our new 2015 Forest River Sunseeker 3050s BUT we have learned that any warranty work must be done ONLY by an AUTHORIZED Forest River Service Dealer. The closest to us (near Hartford, CT) is Uxbridge, MA, 85 miles away. Ideas or suggestions? ________ Ann & Sterling Ginger, 2 yr old black lab
bjoyce said
03:30 PM Jul 14, 2014
This is normal, warranty work must be done by an authorized service facility for most brands. We have had to go over 300 miles for warranty work.
Classy Lady said
05:41 AM Jul 15, 2014
Thank you, Bill. You did put a different perspective on my "problem". We can schedule the work to be done and it may only be a two hour drive. There are always two ways to look at things. ANN
WestWardHo said
11:10 AM Jul 15, 2014
Ann & Sterling,
Don't know if the Customer Service manager for the FR Sunseeker is the same as for our Trilogy (Dynamax now owned by FR) but Matt Swihart is an awesome resource! Mswihart@forestriverinc.com.
Sherry
Classy Lady said
11:49 AM Jul 15, 2014
Thank you, Sherry. We will make phone calls to schedule our work. Much appreciate the recommendation. ANN
lowryc50 said
01:26 PM Jul 15, 2014
We have a Heartland Bighorn 5th wheel and found out a few weeks ago, when we needed a circuit breaker relay replaced, that we can contact any dealership willing to do the warranty work and they don't have to be authorized Heartland dealers. That's a plus when it comes to being mobile. Not that we're mobile yet but will be soon. Curt
We are enjoying our new 2015 Forest River Sunseeker 3050s BUT we have learned that any warranty work must be done ONLY by an AUTHORIZED Forest River Service Dealer. The closest to us (near Hartford, CT) is Uxbridge, MA, 85 miles away. Ideas or suggestions? ________ Ann & Sterling Ginger, 2 yr old black lab
Thank you, Bill. You did put a different perspective on my "problem". We can schedule the work to be done and it may only be a two hour drive. There are always two ways to look at things. ANN
Don't know if the Customer Service manager for the FR Sunseeker is the same as for our Trilogy (Dynamax now owned by FR) but Matt Swihart is an awesome resource! Mswihart@forestriverinc.com.
Sherry
Thank you, Sherry. We will make phone calls to schedule our work. Much appreciate the recommendation. ANN