Hello Everyone- First want to thank you all, the forum has been so helpful in our journey to full timing. A special thank you to Howard & Linda- this site is a valuable tool! I need advice today with Direct TV, when I call, I ask to speak with a CS rep familiar RVing- they say they are, tell them I have a Winegard Trav'ler HD Auto Satellite for direct tv- they tell me can't use the Winegard with Direct TV....very confused. Spoke to several levels. Any advice would be appreciated. Thank you!
MK
Lucky Mike said
06:27 PM Sep 19, 2012
Call them back.......Do not ask to speak with a sales rep or if that is the route they send you ,Request Technical service and speak with them they can give you direction that will solve the problem.
does your coach already have a Direct TV reciever onboard connected to the dish if so pull the card if it is there and give them the number or call a local direct tv installer he can walk you thru what you need or come out and help..................I hate salesmen that want to sell you something but are clueless as to what is needed or what there selling
MKdreamers said
09:36 PM Sep 19, 2012
Thank you Lucky Mike, I will call back & speak with Tech Service. Maybe- I am a bit ahead of myself, we have not picked up the coach yet.
Bill and Linda said
10:36 PM Sep 19, 2012
Mike’s right.The Winegard (SK-3005) works fine with Direct TV.Mine does and so do the other 1,000 or so out there.
Now, why are you calling Direct TV yet if you don’t have the RV?Are you trying to sign up for the Networks (ABC, Fox, CBS, etc.) from the national feeds so you can get them all over the US?If so you do need to fill out a form.Physically fill out a form and send it to them. It’s a Federal Law that this must be done.It’s on the website.
There is a Direct TV “Mobile” information page but, and I know this sounds strange, it’s about ½ wrong concerning the equipment. The Winegard SK3005 is an excellent choice and it will work for HD / SD and with or without DVR's. It can feed up to four tuners - like two DVRs' or one DVR and a non-DVR bedroom reciever. (This assumes the RV builder ran the cables for it. You need one cable from the dish for each tuner. A DVR has two tuners so it take 2 cables.)
Are you trying to establish a new billing address because you are going full time?
Regardless, Direct TV itself, from a service authorization standpoint, could care less what type of antenna you use.You set that up in the receiver and that is sort of why the regular CSR’s have not a clue.
So a little more info from you and we can, if necessary, help with some additional specific information.
Bill
karen and al said
01:15 AM Sep 23, 2012
Winegard customer service assisted us with setting things up with Direct TV. I can't say enough about how helpful she was. Once we had our box and had it installed, we called Winegard, and they got on the phone with Direct TV, and a three way conversation took place. Set-up was a breeze that way. After a year and a half, we are having a bit of an issue with the DVR (sometimes a show doesn't get taped), but we haven't gotten around to calling about it. I'm kind of afraid to call Direct TV directly!
Bill and Linda said
02:34 AM Sep 23, 2012
karen and al wrote:
Winegard customer service assisted us with setting things up with Direct TV. I can't say enough about how helpful she was. Once we had our box and had it installed, we called Winegard, and they got on the phone with Direct TV, and a three way conversation took place. Set-up was a breeze that way. After a year and a half, we are having a bit of an issue with the DVR (sometimes a show doesn't get taped), but we haven't gotten around to calling about it. I'm kind of afraid to call Direct TV directly!
Cool!Glad it all worked out.
The program not recording issue is usually (not always) related to the DVR “thinking” it is either a repeat / duplicate or was already recorded within a 30 day time period.It’s pretty reliable but they are not perfect as they rely on the data in the program guide and sometimes that data is simply in error.
I always recommend checking the “To Do List” and confirming that the record assignments are as you expect.
Enjoy.
Bill
WestWardHo said
03:48 PM Sep 24, 2012
FULL DISCLOSURE: I work part time (very part time) for a local direct tv dealer. I told them I wanted to work for them because I saw how they treated customers whether they signed up with then or not (they only get paid if customer signs up with them). They give free advice and instructions often. Just a thought....
~Sherry
MonacoIndy said
06:33 PM Nov 12, 2012
Is there a known problem with trying to hook up the 1518 Carryout Dish with the H25 HD receiver? I have wired the SWM-8 switch, power insertor and splitter and still cannot get any kind of signal. The dish is brand new and works fine. I just ordered an SD receiver to see if that would work but was hoping to use the smaller H25 from my home base.
Hello Everyone- First want to thank you all, the forum has been so helpful in our journey to full timing. A special thank you to Howard & Linda- this site is a valuable tool! I need advice today with Direct TV, when I call, I ask to speak with a CS rep familiar RVing- they say they are, tell them I have a Winegard Trav'ler HD Auto Satellite for direct tv- they tell me can't use the Winegard with Direct TV....very confused. Spoke to several levels. Any advice would be appreciated. Thank you!
MK
Call them back.......Do not ask to speak with a sales rep or if that is the route they send you ,Request Technical service and speak with them they can give you direction that will solve the problem.
does your coach already have a Direct TV reciever onboard connected to the dish if so pull the card if it is there and give them the number or call a local direct tv installer he can walk you thru what you need or come out and help..................I hate salesmen that want to sell you something but are clueless as to what is needed or what there selling
Mike’s right. The Winegard (SK-3005) works fine with Direct TV. Mine does and so do the other 1,000 or so out there.
Now, why are you calling Direct TV yet if you don’t have the RV? Are you trying to sign up for the Networks (ABC, Fox, CBS, etc.) from the national feeds so you can get them all over the US? If so you do need to fill out a form. Physically fill out a form and send it to them. It’s a Federal Law that this must be done. It’s on the website.
http://www.directv.com/learn/pdf/DNS_Vehicles_Aff.pdf
There is a Direct TV “Mobile” information page but, and I know this sounds strange, it’s about ½ wrong concerning the equipment. The Winegard SK3005 is an excellent choice and it will work for HD / SD and with or without DVR's. It can feed up to four tuners - like two DVRs' or one DVR and a non-DVR bedroom reciever. (This assumes the RV builder ran the cables for it. You need one cable from the dish for each tuner. A DVR has two tuners so it take 2 cables.)
Are you trying to establish a new billing address because you are going full time?
Regardless, Direct TV itself, from a service authorization standpoint, could care less what type of antenna you use. You set that up in the receiver and that is sort of why the regular CSR’s have not a clue.
So a little more info from you and we can, if necessary, help with some additional specific information.
Bill
Winegard customer service assisted us with setting things up with Direct TV. I can't say enough about how helpful she was. Once we had our box and had it installed, we called Winegard, and they got on the phone with Direct TV, and a three way conversation took place. Set-up was a breeze that way. After a year and a half, we are having a bit of an issue with the DVR (sometimes a show doesn't get taped), but we haven't gotten around to calling about it. I'm kind of afraid to call Direct TV directly!
Cool! Glad it all worked out.
The program not recording issue is usually (not always) related to the DVR “thinking” it is either a repeat / duplicate or was already recorded within a 30 day time period. It’s pretty reliable but they are not perfect as they rely on the data in the program guide and sometimes that data is simply in error.
I always recommend checking the “To Do List” and confirming that the record assignments are as you expect.
Enjoy.
Bill
~Sherry