I head read Terry & Jo's posts about Rolling Retreats in Elk City, OK on this forum. In searching for our rig I think I knew every used rig in the country and many new rigs besides. We had a budget and while I would have preferred a Suites our budget fit a Heartland that RR had taken as a trade in.
We had every possible hiccup go wrong, bad tires on our trade we didn't know about, wire transfers not showing up and going to wrong bank, our truck problem mentioned in a different post and Slade (owner) had to go to Houston to fix an AC for a customer that no one in Houston could seem to fix.
They graciously let us sit on their lot while they and we worked thru problems. Killing time, I watched Slade repair a Suites that they took as a trade and he is a perfectionist. No rushing through the job to save time like so many service departments we've seen. He is smart as a whip but down to earth and easy going. We didn't meet Alicia his wife while we were there but Terry & Jo spoke highly of her as well. No pressure, no up-selling, just straight forward honest communication in a relaxed atmosphere.
The fact that Slade arrived home after pulling a new DRV from Kansas and turned around within an hour to drive to Houston to help a customer spoke volumes about his commitment to customers and is totally different than any other dealer we have heard about.
They provide sales and service only on Suites. We highly recommend watching their website for deals and service on new or used Suites.
~Sherry & Jesse
Waggin Tails said
06:02 PM Aug 29, 2012
Yep, these are the folks who sold us our 2008 Cedar Creek in May 2011. They are the real deal. Great people and dependable. If anyone is looking for an honest dealer, give them a call. You will not be disappointed.
WestWardHo said
06:30 PM Aug 29, 2012
AHHHHHHHHH Jerry & Carol, glad to hear you had a good experience as well. I also find your posts on here helpful and fun.
Terry and Jo said
08:48 PM Aug 29, 2012
I am hesitant to comment too much about Alicia and Slade here on the forums since folks might get the idea that I'm promoting them too much. However, it is good to see the comments of both of you with regards to your experience with them. Westward Ho's comment about Slade being conscientious about his work is not a surprise to us.
Terry
Bob and Kathy said
03:24 AM Sep 6, 2012
We have been watching the Rolling Retreats website for a couple of years now. I am glad to hear of everyone's positive comments. That just cements our resolve to purchase our MS from them when the time is right. We are planning on starting out in a travel trailer.....slowly.....since we have never camped before. Getting used to towing something behind us is going to be a special treat (ha ha) too. It was encouraging to see them go from a used DRV dealer to selling brand spankin' new ones now too. Keep up the great work Alicia and Slade! We'll be seein' ya eventually.
(Bob and) Kathy
WestWardHo said
04:43 PM Sep 6, 2012
Hey Bob & Kathy, They have a great TT on their site right now. A bargain.
Bob and Kathy said
11:41 PM Sep 11, 2012
Ooooh....thanks! We'll check it out.
The RV show is in town this week....TONS of RVs in the huge parking lot at the Giant Center in Hershey.
Tomorrow is "Senior Citizen Day" when you can get in for half price. I can't wait until the gates open!
I head read Terry & Jo's posts about Rolling Retreats in Elk City, OK on this forum. In searching for our rig I think I knew every used rig in the country and many new rigs besides. We had a budget and while I would have preferred a Suites our budget fit a Heartland that RR had taken as a trade in.
We had every possible hiccup go wrong, bad tires on our trade we didn't know about, wire transfers not showing up and going to wrong bank, our truck problem mentioned in a different post and Slade (owner) had to go to Houston to fix an AC for a customer that no one in Houston could seem to fix.
They graciously let us sit on their lot while they and we worked thru problems. Killing time, I watched Slade repair a Suites that they took as a trade and he is a perfectionist. No rushing through the job to save time like so many service departments we've seen. He is smart as a whip but down to earth and easy going. We didn't meet Alicia his wife while we were there but Terry & Jo spoke highly of her as well. No pressure, no up-selling, just straight forward honest communication in a relaxed atmosphere.
The fact that Slade arrived home after pulling a new DRV from Kansas and turned around within an hour to drive to Houston to help a customer spoke volumes about his commitment to customers and is totally different than any other dealer we have heard about.
They provide sales and service only on Suites. We highly recommend watching their website for deals and service on new or used Suites.
~Sherry & Jesse
I am hesitant to comment too much about Alicia and Slade here on the forums since folks might get the idea that I'm promoting them too much. However, it is good to see the comments of both of you with regards to your experience with them. Westward Ho's comment about Slade being conscientious about his work is not a surprise to us.
Terry
We have been watching the Rolling Retreats website for a couple of years now. I am glad to hear of everyone's positive comments. That just cements our resolve to purchase our MS from them when the time is right. We are planning on starting out in a travel trailer.....slowly.....since we have never camped before. Getting used to towing something behind us is going to be a special treat (ha ha) too. It was encouraging to see them go from a used DRV dealer to selling brand spankin' new ones now too. Keep up the great work Alicia and Slade! We'll be seein' ya eventually.
(Bob and) Kathy
They have a great TT on their site right now. A bargain.
Ooooh....thanks! We'll check it out.
The RV show is in town this week....TONS of RVs in the huge parking lot at the Giant Center in Hershey.
Tomorrow is "Senior Citizen Day" when you can get in for half price. I can't wait until the gates open!