Discount RV Furniture.com is not RV Customer Friendly. Here is why..
If you are thinking about buying replacement chairs for your motorhome or RV, before you consider purchasing from Discount RV Furniture.com on the west coast, you should read about our experience.
In my first telephone contact in April of this year, I asked how long it would take to ship chairs that were custom built. A correct shipping date was important because we needed to ship the chairs to someone who could install them, and we did not want the RV tech or RV dealer to have to store two large cartons for any longer than necessary. We also didn’t want to make a lot of arrangements, then drive to that location and then not have the chairs on hand.
I was told it would take four weeks to build the chairs. So I found someone to install them, a location to have them shipped and placed the order by sending a fax as well as photos of the existing seats. The photos are required to document that we had integrated seat belts in our existing chairs. I faxed all this information to them four weeks from the shipping date with a little time cushion built in.
Then it all went south.
Two weeks after we placed the order, the charge finally showed up on our credit card. Uh oh. Does that mean someone dragged their feet and did not place the order? Right!!! Another week went by and we did not receive a copy of the order showing what we would receive for our $3400. So I called Discount RV Furniture.com to inquire about getting a copy of the order. I was told I had given them an incorrect e-mail address. The order we faxed to them had our cell phone number and my correcte-mail address as well as the address of the location where we wanted the chairs shipped. When they did e-mail me a copy of our invoice, it showed an incorrect shipping address to N. Acogdoches, Texas instead of to North Street in Nacogdoches. I am glad we got that corrected.
We have been given six different shipping dates. The second date we were given was when I called June 8 and was told they were going out the same day of my phone call. So everyone re-arranged their schedule to install the chairs on Monday, June 14. On June 11 I called to ask for the tracking number and was told the chairs won’t be shipped until June 14. I was told that they were waiting for the seat belts.
One June 16 we were told by their production manager that they were shipping the chairs in time to be in Nacogdoches on Friday, June 18 and that they would pay the extra shipping charges to compensate for all the previous delays. On the following Monday, June 21, the chairs had still not been delivered. We called the trucking company for an update and we were assured of a Tuesday delivery. By Tuesday afternoon the chairs had not been delivered so again we called the trucking company. Evidently, they didn't know anything about a rush order with a guarantee of a delivery the previous Friday. We were told the chairs would be delivered sometime on Wednesday. Next, I called the chair company to inform them of the situation. Linda Williams at Discount RV Furniture.com sounded aghast and put out, saying “we paid extra for delivery on Friday.” Then she put me on hold for five minutes; then got back on line to say that she had to make some phone calls and would get back to me. She never called me back. More lies. So I called her back two hours later. I sort of thought they might be able to get the trucking company to deliver in accordance with the level of service that Discount RV Furniture claims they paid for. She put me on hold for 15 minutes only to say that the chairs would be delivered Wendesday. At this point I don't belive anything they say. We've heard this all before.
Fortunately, the company that will do the chair installation, Xtreme Paint & Graphics in Nacogdoches, has been very undertanding, and each time has assured us that they will get the old chairs out and the new chairs in as soon as they can after delivery is made.
The chairs finally were delivered on June 23 – 15 days later than the second promised delivery date. Installation was the following day. We are less than pleased with the look of the new chairs. A massage feature on the driver's chair does not work and controls to operate the seats were installed on the wrong side of each seat. I really can not recommend the product or the service from Discount RV Furniture.com.
Discount RV Furniture.com is not RV Customer Friendly. Here is why..
If you are thinking about buying replacement chairs for your motorhome or RV, before you consider purchasing from Discount RV Furniture.com on the west coast, you should read about our experience.
In my first telephone contact in April of this year, I asked how long it would take to ship chairs that were custom built. A correct shipping date was important because we needed to ship the chairs to someone who could install them, and we did not want the RV tech or RV dealer to have to store two large cartons for any longer than necessary. We also didn’t want to make a lot of arrangements, then drive to that location and then not have the chairs on hand.
I was told it would take four weeks to build the chairs. So I found someone to install them, a location to have them shipped and placed the order by sending a fax as well as photos of the existing seats. The photos are required to document that we had integrated seat belts in our existing chairs. I faxed all this information to them four weeks from the shipping date with a little time cushion built in.
Then it all went south.
Two weeks after we placed the order, the charge finally showed up on our credit card. Uh oh. Does that mean someone dragged their feet and did not place the order? Right!!! Another week went by and we did not receive a copy of the order showing what we would receive for our $3400. So I called Discount RV Furniture.com to inquire about getting a copy of the order. I was told I had given them an incorrect e-mail address. The order we faxed to them had our cell phone number and my correcte-mail address as well as the address of the location where we wanted the chairs shipped. When they did e-mail me a copy of our invoice, it showed an incorrect shipping address to N. Acogdoches, Texas instead of to North Street in Nacogdoches. I am glad we got that corrected.
We have been given six different shipping dates. The second date we were given was when I called June 8 and was told they were going out the same day of my phone call. So everyone re-arranged their schedule to install the chairs on Monday, June 14. On June 11 I called to ask for the tracking number and was told the chairs won’t be shipped until June 14. I was told that they were waiting for the seat belts.
One June 16 we were told by their production manager that they were shipping the chairs in time to be in Nacogdoches on Friday, June 18 and that they would pay the extra shipping charges to compensate for all the previous delays. On the following Monday, June 21, the chairs had still not been delivered. We called the trucking company for an update and we were assured of a Tuesday delivery. By Tuesday afternoon the chairs had not been delivered so again we called the trucking company. Evidently, they didn't know anything about a rush order with a guarantee of a delivery the previous Friday. We were told the chairs would be delivered sometime on Wednesday. Next, I called the chair company to inform them of the situation. Linda Williams at Discount RV Furniture.com sounded aghast and put out, saying “we paid extra for delivery on Friday.” Then she put me on hold for five minutes; then got back on line to say that she had to make some phone calls and would get back to me. She never called me back. More lies. So I called her back two hours later. I sort of thought they might be able to get the trucking company to deliver in accordance with the level of service that Discount RV Furniture claims they paid for. She put me on hold for 15 minutes only to say that the chairs would be delivered Wendesday. At this point I don't belive anything they say. We've heard this all before.
Fortunately, the company that will do the chair installation, Xtreme Paint & Graphics in Nacogdoches, has been very undertanding, and each time has assured us that they will get the old chairs out and the new chairs in as soon as they can after delivery is made.
The chairs finally were delivered on June 23 – 15 days later than the second promised delivery date. Installation was the following day. We are less than pleased with the look of the new chairs. A massage feature on the driver's chair does not work and controls to operate the seats were installed on the wrong side of each seat. I really can not recommend the product or the service from Discount RV Furniture.com.